Q: How do I book a ride with Chic Rides?
A: You can book directly through our website, via phone, or by creating an account for faster future reservations. Our dispatch team is available 24/7 to assist.
Q: Do you offer Meet & Greet service at airports?
A: Yes. Meet & Greet is available at all major airports including JFK, LGA, and EWR. Your chauffeur will meet you inside the terminal with a sign displaying your name. Meet & Greet is included in every airport service at no extra charge.
Q: What is your cancellation policy?
A:
Local Sedans & SUVs: 4 hours' notice
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Early AM rides: Cancel by 9 PM the night before
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Sprinters & Buses: 50% deposit due 14 days in advance; full fare charged if canceled within 5 days
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Out-of-state rides: 24 hours' notice
Q: Do you monitor flight arrivals?
A: Absolutely. We track all arriving flights in real time and adjust your pickup accordingly. Complimentary wait time is 15 minutes for local pickups, 30 minutes for domestic flights and 45 minutes for international flights.
Q: Is gratuity included in the fare?
A: Yes. A 20% gratuity is automatically added to your fare. Additional tipping is appreciated but optional.
Q: Do you offer services for diplomatic or VIP delegations?
A: Yes. Chic Rides is a trusted provider for embassies, consulates, and international delegations. We offer secure, discreet transportation and professional chauffeurs familiar with protocol and logistics.
Q: What vehicles do you offer?
A: Our fleet includes luxury sedans, SUVs, Mercedes Sprinters, mini coaches, and full-size buses—available for any event or scale.
Q: How can I get in touch with support?
A: Call us at +1 (888) 866-2442 or email [email protected]. We're available 24/7 for all your transportation needs.
Q: What areas does Chic Rides serve?
A: Chic Rides provides luxury chauffeur and limo service throughout New York City (all five boroughs), Long Island, the Hamptons, Westchester, White Plains and New York State, as well as New Jersey, Connecticut and Pennsylvania. Through our trusted affiliate partners, we also arrange service in Washington, DC, Boston, Chicago, Florida and California.
Q: Which airports do you serve?
A: We serve all commercial and private airports in New York City and New York State, New Jersey, Connecticut, Pennsylvania and the Washington, DC area. This includes JFK, LaGuardia (LGA), Newark (EWR), Westchester County (HPN), Long Island MacArthur (ISP) and Teterboro (TEB), plus private aviation terminals (FBOs). Flight tracking and Meet & Greet are included on every airport trip.
Q: How many passengers and bags fit in each vehicle?
A: Luxury and EV sedans seat up to 3 passengers with 4 bags. SUVs (Cadillac Escalade, Chevrolet Suburban) seat up to 6 passengers with 5–6 bags. The Executive Sprinter seats 8 passengers with 8 bags, the Mercedes-Benz Sprinter Van seats 14 passengers with 14 bags, the Mini Coach seats 41 passengers with 41 bags, and our full-size bus seats up to 55 passengers.
Q: Do you offer electric (EV) vehicles?
A: Yes. Our EV and luxury sedan options include the Lucid, Mercedes-Benz EQS and Cadillac Lyriq.
Q: Do you offer armored vehicles?
A: Yes. Armored SUVs are available on request. Please contact us in advance so we can arrange the vehicle for your trip.
Q: Are you available 24/7?
A: Yes. Chic Rides operates 24 hours a day, 7 days a week. Our dispatch team is available around the clock at +1 (888) 866-2442 or [email protected].
Q: Where is Chic Rides located?
A: Chic Rides (Chic Service Inc.) is based at 100 Duffy Ave, Suite 510, Hicksville, NY 11801, and serves the entire New York Tri-State area.